Adam Crozier

Adam Alexander Crozier (born 26 January 1964) is a Scottish businessman, and was formerly the chief executive officer of media company ITV plc, operator of the ITV television network covering most of the United Kingdom.

Crozier was born and raised on the Isle of Bute on the west coast of Scotland in 1964.

His father was a manager for Lord Bute, and his mother was secretary to the managing director of The Scotsman.

Crozier went to a school in Ayr, before moving to Graeme High School, a comprehensive school in Falkirk.

He graduated with a Bachelor of Arts degree (BA) in business organisation from Edinburgh's Heriot-Watt University.

While at school, Crozier had trials with both Hibernian and Stirling Albion football clubs.

Crozier joined Pedigree Petfoods as a graduate trainee in 1984.

In 1986, he moved to The Daily Telegraph to work in media sales.

From 1988 to 1999 Crozier worked for advertising agency Saatchi and Saatchi, becoming media director in 1990, and then being appointed as joint chief executive from 1995 alongside Tamara Ingram.

This occurred in the wake of the departure of the founding Saatchi brothers to form M&C Saatchi.

Crozier came to public attention as the surprise appointment to the role of chief executive of The Football Association, the governing body of England's national game, football, aged just 35 and having had no experience of business in football.

He replaced Graham Kelly.

After a career at Saatchi & Saatchi culminating in the post of joint chief executive in 1995, he came to wide public prominence as the new chief executive of The Football Association in 2000 at the age of 35, before in 2003 becoming the chief executive of the Royal Mail Group, the United Kingdom's mail delivery service, where he oversaw a controversial modernisation and redundancy programme.

Whilst former Post Office Ltd CEO Paula Vennells has faced much of the wrath for the British Post Office scandal, it was under Crozier's leadership that much of the Horizon computing systems errors and prosecution of innocent sub-post masters came to pass.

In his short tenure from 2000 to 2002, the FA relocated headquarters from Lancaster Gate to Soho Square, appointed the first ever foreign England national team manager, Swede Sven-Göran Eriksson, and became a more commercial organisation, maximising its revenues.

He also reduced the average age of the FA's staff from 55 to 32, progressed the Wembley Stadium redevelopment, and reduced the FA's ruling body from a 91-member FA Board to a committee of 12.

His moves were not without criticism, with complaints from some about lack of consultation and of acting beyond his powers.

He was replaced by Mark Palios.

While at the FA, Crozier reportedly identified some members of the England national team as the Golden Generation.

It was a term later criticised towards the end of the decade by some England players as having been undeserved, and of causing undue expectations and pressure due to the fact they had at the time, and in years since, failed to win major tournaments.

Crozier initiated a programme of modernisation and reform, to deal with changes in the service brought about by reforms beginning with the Postal Services Act 2000.

The Group overall had been transformed from recording losses of £1.1bn at the start of the turnaround plan in 2002 into a profit of £355m in 2005.

Royal Mail chairman Allan Leighton said it was a "fantastic turnaround" but also that there was still "a huge amount to do".

The newly formed mail regulator Postwatch were however critical that it had failed to achieve 11 of its 15 licence targets during the previous financial year.

Post Office officials knew about the bugs as early as 2002, but chose to continue with the prosecutions regardless.

Crozier became the chief executive of the Royal Mail Group in February 2003.

Entering the post, Crozier described his remit as the "biggest corporate turnaround programme in the UK".

Crozier received an honorary doctorate from Heriot-Watt University in 2005.

In Crozier's first three years, the Royal Mail division produced record annual profits of £537m in May 2005, making £2m a day in profits, up from £1.5m a day losses before he joined.

As the postal service was opened up to competition in early 2006, Royal Mail recorded losses of £10m in 2006 and £279m in 2007.

His reforms included highly controversial large scale post office closures in the thousands, layoffs of Royal Mail staff, changes in working practices, and the ending of the second daily delivery and moving the first daily delivery to later in the day.

While at the Royal Mail, Crozier's salary, one of the largest in the country for the head of a publicly owned body, was criticised in light of the changes being made to the Royal Mail workforce.

Ongoing reforms eventually led to large scale industrial disputes and strike action in both 2007 and 2009 onwards.

Crozier was CEO of Royal Mail at a crucial period in the Post Office scandal when the Post Office was still part of Royal Mail, in which hundreds of sub-postmasters were falsely accused of, and prosecuted for, theft or false accounting.

Prosecutions were conducted based on revenue shortfalls identified by the Post Office's Horizon computer system.

These were erroneous and the result of bugs and errors in the system.

In January 2010 he was announced as the new chief executive of ITV plc, where he arrived on 26 April 2010.

Crozier left the Royal Mail in 2010 to become the chief executive of media group ITV plc.

Crozier announced he was leaving this post in June 2017.

Crozier became the chairman of BT Group plc on 1 December 2021.